Privacy | M.W Residential And Commercial Limited.

Last updated: October 29, 2025

1. Who We Are and Scope

This Privacy Policy explains how M.W Residential & Commercial Limited. ("M.W Residential & Commercial," "we," "us," "our") collects, uses, discloses, and protects personal information in Canada.

This Policy applies to:

Visitors of our website (mwrescom.ca)
Anyone who contacts us for a quote or books service
Customers who receive services from us
Subcontractors and job applicants who provide information to us

We operate in Nova Scotia, Canada. For most private-sector businesses in Nova Scotia, personal information collected, used, or disclosed in the course of commercial activity is regulated federally by the Personal Information Protection and Electronic Documents Act ("PIPEDA").

If we handle personal information in provinces with their own private-sector privacy laws (British Columbia, Alberta, Quebec), we will follow the stricter rule that applies.

By using our website, contacting us, or hiring us, you consent to the practices described in this Privacy Policy, subject to your rights under Canadian privacy law.

2. What Personal Information We Collect

"Personal information" means any information about an identifiable individual. This includes obvious details and also information that could identify you when combined with other data.

We may collect:

Contact information: name, phone number, email address
Service information: property address, type of service requested, details about your site (driveway layout, roof condition, stairs/walkways, etc.), and any photos or videos you send us
Billing and payment information: invoice amounts, payment status, and preferred payment method (we do not store full credit/debit card numbers on our own servers; payment processors handle that)
Communication records: messages you send us by form, email, phone, or text, and notes related to scheduling, access instructions, complaints, or damage claims
Website usage data: IP address, browser type, device type, pages visited, approximate location (city/region level), and activity on our website
Employment / subcontractor info (if you apply to work with us): work history, qualifications, insurance coverage, references

If you choose not to provide certain information, we may not be able to prepare an estimate, schedule service, or enter into a service agreement.

3. How We Collect Information

We collect personal information in three main ways:

3.1 Directly from you

When you request a quote or book service through our website
When you call, text, or email us
When you sign a service agreement with us
When you send us photos or videos of your property for assessment
When you apply for work or subcontracting

3.2 Automatically through our website
Our website and our service providers (for example: hosting, analytics, booking/chat tools) may use cookies, pixels, web beacons, log files, and similar technologies that collect technical information such as IP address, device information, and pages viewed. Some of this information may be considered personal information in Canada if it can be linked to you.

See “Cookies & Tracking” below.

3.3 From service platforms we use
If you enter information into a booking form, e-signature tool, invoicing/dispatch platform, or online payment form that we use, that service may send us your details so we can contact you, schedule work, or process payment.

We do not buy lists of personal information from third parties.

4. Why We Use Your Information

We only collect, use, and disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances, and we only use it for the reasons we told you when we collected it.

We use personal information to:

Create and send quotes/estimates
Plan, schedule, and deliver services (snow and ice management, salting, walkway clearing, landscaping, roof treatment, pressure washing, etc.)
Communicate with you about timing, access, safety, and service changes
Send invoices, process payments, and manage renewals or seasonal contracts
Maintain service logs and site records (for example, proof of snow/ice service for liability purposes)
Handle questions, complaints, or damage claims
Screen subcontractors and applicants for safety, insurance, and quality control
Improve our website, customer experience, pricing, and services
Send service reminders, seasonal notices, and promotions (you can opt out of marketing at any time)

We do not sell your personal information.

5. Cookies & Tracking Technologies

What cookies are
Cookies are small files stored on your device by your browser when you visit a website. They can let the site function properly, remember your preferences, and help us understand how people use the site.

Types of cookies / tracking we may use

Essential / functional cookies: required for forms, security, and core features of the site
Analytics / performance cookies: to understand traffic and improve usability, layout, and service offerings
Advertising / remarketing cookies: if enabled, to remind you about our services on other platforms (for example, showing snow removal reminders before winter)

These tools can collect online identifiers such as IP address, browser type, and device information. In Canada, those identifiers may be considered personal information if they can be linked back to you.

Your options

Most browsers allow you to block, limit, or delete cookies in Settings
Some advertising platforms offer opt-outs for interest-based ads
Blocking cookies may affect certain website features (for example, chat widgets or booking forms), but you can always contact us by phone or email instead

If we implement a cookie banner or preference tool on the site, your selections there will apply.

6. When We Share or Disclose Information

We may share personal information with:

Service providers and suppliers
We use third-party service providers to help run our business. Examples include:

Website hosting and analytics
Email/SMS and communication tools
Mapping/dispatch/route logging for snow operations
Subcontractors performing work at your property
E-signature tools for agreements
Payment processors and invoicing platforms
Accounting and bookkeeping services

We only share the information they need to perform their services for us. We require them to keep it confidential and use it only for us.

Professional advisors and insurers
We may share information with lawyers, accountants, auditors, or insurers, for example if there is a property damage dispute or a slip-and-fall claim.

Business transactions
If we ever sell, finance, or restructure part of our business, customer lists and service records may be treated as business assets and may be disclosed or transferred as part of that process. Any such transfer would remain subject to confidentiality and applicable Canadian privacy law.

Legal and safety reasons
We may disclose personal information if required by law (for example, a lawful subpoena or court order), to collect a debt, to investigate fraud or vandalism, or to address safety, liability, or enforcement issues.

We do not share personal information with unrelated third parties so they can market to you.

7. Storage and Processing (Including Outside Canada)

We store personal information:

in our internal systems,
in secure cloud services,
and sometimes in physical paperwork (for example, printed work orders in vehicles).

Those systems may be located in Canada or the United States.

If personal information is processed or stored outside Canada, it may be subject to the laws of that other country and could be accessed by courts, law enforcement, or regulatory authorities in that jurisdiction. We remain responsible for personal information in our control and we require our service providers to protect it with appropriate safeguards.

By providing us your information, you understand it may be transferred or stored outside Canada.

8. How We Protect Information

We use physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification. These safeguards include:

Limiting internal access to customer details to people who need it to perform work or handle billing
Password/PIN protection and restricted access to company devices and platforms
Avoiding storage of full payment card numbers in plain text or on paper work orders
Keeping service logs, timestamps, and site photos in controlled systems rather than posting them publicly
Selecting service providers that use reasonable security controls such as encryption and access logs

No method of sending or storing data is 100% secure. We cannot guarantee absolute security of information sent by email, text, or the internet.

Breach notification
If there is a privacy breach involving your personal information and there is a real risk of significant harm to you, we will follow Canadian breach-notification requirements. That may include notifying you and, where required, notifying regulators and keeping records of the breach.

9. How Long We Keep Information

We keep personal information only as long as necessary for the purposes we collected it, or as long as required by law (for example, tax records, insurance documentation, contract enforcement, or slip-and-fall defense). After that, we securely delete it or de-identify it so it is no longer about an identifiable individual.

Examples:

Winter service agreements, timestamps, and site visit logs may be kept for more than one season because property owners sometimes request proof of service later
Quote history may be kept so we can give you faster pricing next season

10. Your Rights Under Canadian Privacy Law

Under Canadian privacy law (including PIPEDA and substantially similar provincial laws), you have the following rights:

Access
You can request access to the personal information we hold about you.

Correction
You can ask us to correct inaccurate or incomplete personal information.

Withdraw consent (marketing / optional uses)
You can tell us to stop using your personal information for non-essential purposes such as promotional messages and seasonal marketing. We may still need to keep certain records for billing, tax, safety, or contract reasons.

We may need to confirm your identity before fulfilling certain requests. In limited cases, we may not be able to provide full access (for example, if providing it would reveal another person’s personal information or confidential business information). If we have to refuse part of a request, we will explain why, unless we are legally restricted from doing so.

To make any of these requests, please contact us using the information in Section 15.

11. Marketing Communications

You can unsubscribe from promotional emails or texts by following the instructions in the message or by contacting us.
You can ask us at any time not to use your information for seasonal marketing or promotional outreach.

Important: operational messages related to an active service (for example, “We’re on the way,” “Your invoice is ready,” “We found damage at your property, please call us”) are not considered marketing. We will still send those as needed to perform the service you requested.

12. Children’s Privacy

Our services are intended for property owners, tenants, managers, and businesses. We do not knowingly collect personal information from children under the age of 16 without parental or guardian consent. If you believe a child under 16 has given us personal information without permission, please contact us and we will remove it unless we are legally required to keep it.

13. Links to Other Websites and Services

Our website may link to or embed tools from other websites or services (for example: online booking, payments, maps, social media, e-signature platforms). We are not responsible for the privacy practices of those third parties. Once you leave our site or interact with a third-party form or portal, their privacy policy applies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our business practices, or Canadian privacy law. When we update it, we will change the “Last updated” date at the top of this page. If we make a significant change, we may also post a notice on our homepage or contact you if required by law.

15. Contact Us (Privacy Requests or Complaints)

To ask questions about this Privacy Policy, request access to your information, request a correction, withdraw consent for marketing, or raise a privacy concern, please contact:

Privacy Officer
M.W Residential & Commercial Limited
47 Capstone Crescent
Bedford, NS B4B 0H1
Canada

Phone: 902-233-6698
Email: contact@mwresidentialcommercial.ca

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada to file a privacy complaint.